Note:
Due to a large number of orders and the impact of the Covid Pandemic, we are experiencing slower than usual delivery times. We appreciate your patience. Orders from the USA have been impacted more than other countries during this time. We hope for things to get back to normal in the near future.
HOW MUCH DOES SHIPPING COST?
Shipping costs may vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
In the US:
Standard Shipping (7-14 business days): Free
Express Shipping (5-10 business days): $7.50
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HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
On average, merchandise is produced and shipped from our facility 3-4 business days after purchase. Standard shipping/transit times apply (7-20 days for domestic and 7-30 days for international).
Processing Times
We start working on your order immediately, so we are unable to make any changes to an order after it has been placed (including address changes). We will only ship to the address provided at check-out.
We require between 3-4 working days on average to fulfill your order and some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed.
When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.
We only ship during business days and do not ship on Sundays or holidays.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
If you haven't received one or if the tracking number doesn't work, it's okay. Contact us and we'll fix it!
If you need more detailed information, please send us an email at info@vegaluxuries.com and we'll help you out!
Standard Shipping (7-14 business days): Free
Express Shipping (5-10 business days): $7.50
Unexpected Delays
In some instances, the delivery may take more time than the standard shipping times stated here. For example: when shipping arrives in your country, the local postal office takes over from there and we have no control over delivery time after that. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!
COVID-19 has impacted shipping and logistics globally. We appreciate your patience.
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CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
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DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
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WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.
